Legal notice

Legal Notice & Terms of Use
1. Business Details
This website is operated by Aaron Cooper, trading as Coops Custom Carvings (ABN: 85746671798), located in New South Wales, Australia. Throughout this notice, the terms “we”, “us”, and “our” refer to Coops Custom Carvings.
2. Product Disclaimer & Food Safety
  • Natural Wood Variation: All chopping boards, charcuterie boards, and serving platters sold by Coops Custom Carvings are crafted from natural timbers. Due to the organic nature of wood, variations in grain patterns, colour, knots, and laser-engraving depth are completely normal and make every piece unique.
  • Food-Safe Finishes: Our boards are treated with food-safe oils or natural waxes. However, it is the buyer’s responsibility to maintain the board properly over time.
  • Dual-Use vs. Display: If your board features a deep laser engraving on one side, that side is recommended for display or serving (e.g., charcuterie, cheese, or bread). The reverse (unengraved) side is recommended for food preparation and chopping.
3. Care & Maintenance
To prolong the life of your wooden board and prevent warping, cracking, or splitting:
  • Hand wash only with warm soapy water immediately after use.
  • Do not soak the board in water or place it in a dishwasher.
  • Dry thoroughly immediately with a clean towel and stand upright to air dry.
  • Regularly re-oil the board with a food-grade mineral oil or beeswax conditioner every few months, or whenever the wood appears dry.
4. Customisation & Personalised Orders
  • Artwork Preparation & Adjustments: When you upload an image, logo, or design file, Coops Custom Carvings will prepare, clean up, and adjust the artwork to the best of our ability to make it suitable for laser engraving. Because laser engraving requires specific contrast and line formatting, minor modifications to sizing, layout, or detail may occur during this preparation process.
  • Source File Quality: While we do our best to optimise customer-submitted files, the final engraving quality depends heavily on the resolution and clarity of the original file provided. We recommend submitting high-resolution images or vector files for the sharpest results.
  • Accuracy of Customer Text: You are responsible for double-checking and providing the exact spelling, dates, names, and monograms at checkout. Coops Custom Carvings is not liable for spelling mistakes, typos, or incorrect dates supplied by the customer once the product has been engraved.
  • Artwork & Copyright: If you upload a custom logo, crest, or image, you warrant that you own the copyright or hold explicit legal permission to reproduce that design.
5. International Shipping, Customs & Duties
  • Customs & Import Taxes: Coops Custom Carvings ships both within Australia and internationally. International orders may be subject to import duties, customs fees, Value Added Tax (VAT), or Goods and Services Tax (GST) levied once the shipment reaches your destination country.
  • Buyer Responsibility: All customs duties, import taxes, and clearance charges are the sole responsibility of the buyer. We have no control over these charges and cannot predict what they may be.
  • Quarantine & Timber Regulations: While finished, treated wooden kitchenware generally clears international customs without issue, it is the buyer's responsibility to ensure the product complies with local import and biosecurity laws in their country.
6. Returns, Refunds & Australian Consumer Law (ACL)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
  • Faulty or Damaged Goods: You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • Change of Mind: Because custom and personalised engraved boards are made-to-order specifically for you, Coops Custom Carvings does not offer refunds, returns, or exchanges for change of mind, unless the item arrives damaged or defective.
  • International Return Shipping: Unless an item is faulty, damaged in transit, or significantly not as described, return shipping costs for international orders are non-refundable and must be covered by the buyer.
7. Governing Law & Limitation of Liability
  • Limitation of Liability: To the maximum extent permitted by law, Coops Custom Carvings shall not be liable for any indirect, incidental, or consequential damages arising from the use, misuse, or improper maintenance of our wooden products.
  • Governing Law: These terms and any separate agreements whereby Coops Custom Carvings provides you services or products shall be governed by and construed in accordance with the laws of New South Wales, Australia.